How We Handle Your Account Data
This is our privacy policy in plain English. We wrote it for you — the person opening an account with tikus 4d — so you can see exactly...
Our Privacy Posture and Your Rights
We treat your personal information as something you've lent us, not something we own. Where local law permits, we collect only the details needed to run your account: your name, contact, device fingerprint and the e-wallet handle you use at checkout. We store this on encrypted servers, restrict staff access by role, and purge dormant records on a fixed cycle. You can
request a copy of your data, ask us to correct it, or close the account entirely. In supported regions for Indonesia, the chips below show which payment identifiers fall under this same protection scope.
Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.
Privacy Contact Paths
If anything in this policy needs clarifying, here's how to reach the team that actually handles it.
Privacy Inbox
Email our data team directly for access requests, corrections or deletion. We confirm receipt the same day and reply with a resolution window inside seven working days.
Live Chat Desk
Open the chat bubble from any lobby page and ask for the privacy officer. The agent routes you straight through without needing your full account history first.
Written Request
For formal data-subject requests under Indonesian rules, send a signed letter through our registered contact form and we'll process it on the legal track.
How We Keep This Policy Honest
Six checkpoints sit behind every line in this document.
Legal Review
Our policy text is reviewed quarterly by an Indonesia-aware legal advisor so the wording stays aligned with current data-protection rules and your reading of it stays accurate.
Encrypted Storage
Account records, e-wallet identifiers and session logs sit on encrypted servers with key rotation. Only authenticated staff roles can decrypt, and every access leaves an audit trail.
Minimum Collection
We ask for the smallest set of details needed to open and run your account. If a field isn't required for payment or compliance, we simply don't request it.
Clear Retention
Each data category has a written retention window. When the clock runs out, records are purged automatically — no quiet archiving, no indefinite storage by default.
Vendor Audits
Payment processors handling DANA, OVO, GoPay and QRIS transfers sign data-handling agreements with us. We audit them yearly to confirm your details aren't shared beyond scope.
Version History
Every revision to this policy is dated and archived. If wording changes in a way that affects you, we notify your account inbox before it takes effect.
Consistency Across Our Policy Pages
This policy reads the same whether you arrive from the lobby footer, the account page or a direct link.
What Defines Our Policy Layout
Six elements shape how this policy reads on screen, so you can find the part you need without scrolling blindly.
Anchored Sections
Each topic — collection, storage, retention, sharing, your rights, contact — sits under its own anchor. Jump straight from the table of contents to the line that answers your question.
Plain Headings
Section titles describe what's inside in everyday words. No Latin clauses, no numbered sub-sub-sections that hide the meaning behind formatting.
Inline Definitions
When a term needs unpacking, the explanation sits in the same paragraph rather than a footnote. You read once and keep moving.
Dated Revisions
The top of the page shows when this version went live and what changed from the previous one, so you can confirm you're reading the current text.
Mobile Layout
The policy reflows cleanly on phones — the same device you use to open the lobby. No pinching, no horizontal scroll, no collapsed walls of grey text.
Cross-Links
Where this policy touches the cookie notice or account terms, a direct link sits in the paragraph itself rather than buried at the bottom of the page.